Delivery

We aim to despatch orders within 3-5 working days. If for any reason we are unable to process your delivery within this time, we will contact you by email to let you know.

Deliveries will be sent by Royal Mail at a standard rate of £2.50 (unless otherwise stated) to anywhere in the UK. For deliveries outside the UK (including Southern Ireland) , international delivery charges will apply. We are pleased to offer free delivery on all UK orders over £75 (exceptions apply, please see larger items).

We are pleased to offer free delivery on all UK orders over £75 (exceptions may apply, please see larger items).

Please ensure that you provide us with accurate details of the delivery address, including the full postcode. Where an incorrect delivery address is provided, we will not be responsible for providing replacement items free of charge.

Please note that we are unable to undertake responsibility for late delivery as a result of factors outside of our reasonable control, such as but not limited to postal strikes, acts of God, flood, fire, civil commotion and any similar events.
 
Larger items
We do stock a number of larger and vintage items, which we are unable to send out by post. These items are shown on our website as being available for local delivery (within the Stratford-upon-Avon area), or for collection. If you wish to purchase one of these items, please contact us so that we may discuss delivery arrangements with you.

Returns
We hope that you will be happy with your purchases. We do take care to package our items carefully in order to avoid damage in transit. In the unfortunate event that your purchase arrives damaged, we are happy to replace it free of charge, or to issue a refund where a replacement is no longer available. However, we would ask you to let us know in by telephone or in writing to the address stated in the confirmation email of any damage within 48 hours of delivery and to return the damaged item to us (together with the original receipt) within 14 days for proof of damage. Failure to return the item to us may result in us refusing to issue a replacement or a refund.

 

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